Built for Auto Workshops
AI-Powered Customer Service
for Auto Workshops
Never miss a booking. Automate service reminders. Collect 5-star reviews on autopilot. Sologentic's AI runs your customer touchpoints 24/7 — so you can focus on the cars.
The challenges every auto workshop faces
Running a workshop is busy work. These are the gaps that AI plugs automatically.
Missed calls = missed revenue
Your workshop is busy during the day and closed at night — but customers call at all hours. Every missed call is a booking that went to your competitor down the road.
Manual booking management
Taking bookings over the phone, then re-entering them into a calendar wastes time and creates errors. Customers hate waiting for a callback just to book a service.
Too few Google reviews
Most satisfied customers never leave a review unless they're reminded. Meanwhile, the rare unhappy customer often goes straight to Google — hurting your rating without you knowing.
No service reminders sent
Customers intend to return for their next service but forget. Without automated follow-ups, they don't come back — or they go elsewhere.
No customer vehicle history
Scattered notes, WhatsApp messages, and paper forms make it hard to know what was done on each car and when. Context is lost between visits.
Time lost on admin
Chasing reviews, responding to enquiries, updating records — all of it consumes hours each week that should be spent on the workshop floor.
How Sologentic solves it
A connected suite of AI tools built specifically to serve trade and service businesses like yours.
AI Business Assistant — 24/7 Call Answering
AI Voice AgentLucy, your AI Business Assistant, picks up every call — day or night. She greets customers warmly, answers questions about your services, checks your calendar in real time, and books appointments on the spot. No voicemail, no missed opportunities.
Automated Service Reminders
Nudge SystemWhen a service is marked complete, Sologentic automatically schedules follow-up messages at 3, 6, and 12-month intervals. Customers get a timely SMS or email prompt to rebook — keeping them loyal without any manual effort from your team.
Reputation Management — More 5-Star Reviews
Reputation AIReva, your AI Reputation Assistant, sends review requests to customers after each completed service. Reviews below your threshold are filtered privately so you can resolve them first. AI crafts professional responses to all your Google reviews automatically.
Vehicle CRM with Full Service History
CRMEvery customer in Sologentic's CRM has a linked vehicle panel — storing registration numbers, VIN, and mileage. Your team can instantly see a vehicle's complete history before every visit, making every service more personalised.
Google Business Profile Management
GBP IntegrationConnect your Google Business Profile to Sologentic to view and respond to reviews, monitor your star rating, and track new review velocity — all from one dashboard.
Everything your workshop needs
One connected platform. No extra staff required.
Frequently asked questions
Everything auto workshop owners want to know before getting started.
How does the AI Business Assistant handle after-hours calls for my workshop?
Sologentic's AI Business Assistant answers every call 24/7 — including evenings, weekends, and public holidays. It greets your callers professionally, collects their details, answers common questions about your services, and can book appointments directly into your calendar. You never miss a service enquiry again.
Can the AI book service appointments automatically?
Yes. The AI integrates with your Google Calendar to check availability in real time and confirms bookings with the customer during the call. Your team sees the appointment appear instantly, complete with the customer's name, vehicle, and service request.
How does the service reminder system work?
After a service is completed, Sologentic's automation can send personalised follow-up reminders at 3-month, 6-month, and 12-month intervals — prompting customers to rebook their next service. These nudges are sent via SMS or email and are fully automated once set up.
Can I track customer vehicles in the CRM?
Yes. Sologentic's CRM includes a vehicle panel for each customer that stores registration numbers, VIN numbers, and mileage. This gives your team full context before every service and keeps vehicle histories organised in one place.
How does the reputation management work for auto workshops?
Sologentic's Reputation Management feature automatically requests Google reviews from satisfied customers after a completed service. Negative reviews are filtered and flagged privately so you can resolve issues before they go public. You also get AI-generated responses to reviews, helping maintain a professional online presence without extra effort.
What does it cost?
Sologentic offers AI Business Assistant plans and Reputation Management from $59/month. Contact us for a tailored quote based on your workshop's call volume and requirements.
Ready to run your workshop smarter?
Join Australian auto workshops already using Sologentic to capture more bookings, earn more reviews, and keep customers coming back.